Questions about your Orange Beach or Gulf Shores vacation rental?
At what age may I rent a vacation property and sign the rental agreement?
Anyone age 21 and above may rent a vacation property through Young’s Suncoast Vacation Rentals. Guests under the age of 21 must have direct adult supervision at all times when on rental premises. Absolutely no unit will be rented to vacationing students under 21 who are not accompanied by a parent or guardian of age as mentioned above. The person checking in must be the person who is renting the unit. Any reservations obtained under false pretense may be subject to loss of prepayment, rental payments, taxes and fees.
*Some properties have a minimum age restriction of 25.
Do you collect a deposit or prepayment?
We require a $99 nonrefundable processing fee at the time of booking to confirm your reservation. If purchasing optional travel insurance, payment for the insurance is also required at the time of booking. Please visit our Trip Insurance page to learn more.
Deposit policies are different for guests who are under the age of 25 and renting during Spring Break and/or Hangout Music Festival, only.
If you are under 25 and renting during Spring Break and/or Hangout Music Festival, the deposit requirements are:
- Pay a refundable security deposit of $500 for 1- to 3- bedroom condos.
- Pay a refundable $1000 security deposit for houses, 4-bedroom condos or penthouses.
- The deposit will be refundable within 30 days of your departure if no additional charges or damages are reported upon inspection of the property. The security deposit is due the same day final payment of the reservation is required.
When do I send in my prepayment?
Prepayment, processing fees and optional travel insurance payments are due on the day of booking or the reservation is subject to cancellation.
Once you have signed and returned your electronic confirmation you may access the Tenant Portal to make payments online. Refer to your email communications from Young’s Suncoast for login information. Young’s Suncoast will accept checks for final payment only. You may send your check for final balance to Young’ Suncoast Vacation Rentals, PO Box 346, Gulf Shores, AL 36547.
Will you confirm my deposit?
You will receive an electronic contract by e-mail after Young’s Suncoast has received your prepayment. This contract contains your dates of stay, amount paid, and amount due, plus our terms and conditions.
Please take time to verify the arrival/departure dates, reserved accommodations and rent amount due. You should contact us immediately if you find a discrepancy; otherwise we will assume all information is correct. Your confirmation letter is also your rental agreement. Please read it carefully, sign it and return it to us at check-in.
What methods of payment do you accept?
VISA, MasterCard, Discover, and American Express cards are accepted. For condo rentals, your credit card on file will be automatically charged 30 days prior to your arrival. We prefer one payment of single payment type from one individual. We also currently accept traveler’s checks and personal checks 30 days in advance of arrival for condos and 60 days in advance for houses. Please contact us before your payment due date to inform us if you will be mailing a check.
Am I guaranteed the unit I reserve with my prepayment?
Young’s Suncoast reserves the right to substitute comparable accommodations without notice or liability should the reserved unit be out of order or not available for any reason. When comparable accommodations are not available, the renter will have the option of selecting from available properties at the published rate, or receive a complete refund of any prepayments. Under some circumstances, rates may also be subject to change, depending on the date your reservation was made.
What is your cancellation policy?
30 days prior to arrival date for daily and weekly condo rentals. 60 days for house rentals and 90 days for monthly reservations. If it is necessary to cancel your reservation, with more than the required advance notice, all prepayments are refundable, less a $30 cancellation fee and $99 processing fee. Payments with less than the specified number of days notice will be held for lost rent and result in forfeiture of prepayment(s), processing fee, pre-paid rent and all other fees and taxes unless the rental unit is rebooked for the same rental period, rental amount and payment of the new rental has cleared. No refunds for early departure. Any changes in the dates of a reservation will incur a $30 administrative change fee.
When do I check-in and check-out?
Our Check-in time has been temporarily changed to begin at 5:00 p.m. Due to the impacts of COVID-19 and the additional cleaning/sanitizing that must happen between each guest, plus the nationwide and local labor shortages, we have had no choice but to delay check-in to 5 p.m. on your scheduled arrival date. We apologize in advance for any inconvenience this causes.
Check out is prior to 10 a.m. on your scheduled day of departure.
What if I will be arriving after business hours?
Please call us if you are planning to check in after 5 p.m. All rent and applicable fees must be paid in advance in order to arrange for an after hours check-in.
What furnishings do vacation rental properties include?
Most of our condos and houses are equipped with standard household furniture and appliances: coffee maker, microwave, toaster, TV, etc. Because the properties are privately owned, decor, style, color scheme, and furnishings will vary.
Is there Internet available at my vacation rental property?
Most vacation rental properties are available with Internet service. If Internet service is important in selecting your vacation rentalproperty, please be sure to inform your reservation representative.
What is covered by the cleaning fee?
The cleaning fee is charged to each guest to completely clean, change linens and prepare for the next guest who has reserved the rental property.
What do I need to bring and what will Young’s Suncoast Vacation Rentals provide?
What we provide: Bed linens, blankets, pillows, dishes, glassware, pots, pans, utensils, initial supply of bath towels in condos based upon occupancy, outdoor furniture
What to bring: Beach towels and beach chairs, personal items, laundry and dishwashing detergent, bathroom tissue, paper towels, napkins, garbage bags, aluminum foil, plastic wrap, zip lock bags (small and large), bath soap, condiments, clothes hangers, coffee filters, SUNSCREEN!
Is there a maximum number of vehicles allowed at a condominium?
Most condominium associations allow one vehicle per unit. Many provide for a maximum of two vehicles for two or more bedroom units. Please check with a Young’s Suncoast reservationist to confirm the policy of a particular property. Condominiums and most houses prohibit boats, trailers, jet skis and motor homes. Please consult your reservation agent should you wish to bring any of these types of vehicles.
Are there a maximum number of people allowed in the rental property?
Yes, the maximum number of people is based on the amount each property comfortably sleeps. Please refer to the property description or speak with a rental representative for specific information.
What Items are available for rental through your office?
Young’s Suncoast Vacation Rentals can recommend local rental services that provide everything from beach chairs and beach umbrellas to baby beds. Although we do not rent these items ourselves, we are happy to provide information on local sources.
Are pets allowed?
We love pets as much as anyone; however, dogs are allowed only in specifically identified pet friendly properties and with applicable non refundable pet fees. A pet or evidence of a pet found on premises at any non pet friendly property will cause immediate tenant eviction and forfeiture of entire rent payments, prepayments, taxes and fees. Local kennels are also available for boarding pets should you require this service: Coastal Pet Resort 251-943-7387, Gulf Coast Veterinary Hospital 251-974-5633.
What about fireworks?
Sorry, but fireworks are prohibited at all rental properties.
Can I make long distance phone calls from the rental property?
Telephones are furnished in most vacation properties for local calls. Long distance and directory assistance calls must be made collect, charged to your personal phone number or paid by credit card. Note: Gulf Shores Plantation telephones are operated on a central switchboard system. Please contact the Gulf Shores Plantation management office for long distance call procedures and payment information.
Can we grill out on our balcony?
Fire marshal and condominium association rules prohibit the use of grills on balconies and decks and under raised beach houses and duplexes. Most condo buildings, duplexes and houses have designated BBQ areas.
What happens if there is a storm or inclement weather or if I decide to depart early?
Refunds are available only through trip insurance, if the optional trip insurance was purchased.
How do I check-out?
We ask that you do a quick, light cleanup before you leave the unit. Please bag and dispose of trash, wash dishes (using dishwasher detergent only) and place all utensils, cookware and dishes in their original locations and sweep the floors. Set the air conditioner to 75 degrees and make sure all windows and doors are locked. Please return all keys to the Young’s Suncoast Vacation Rental management office in Gulf Shores.