|
When do I send in my deposit?
A security deposit plus a $89.00 non-refundable processing
fee is required to confirm your reservation
And payment of this amount is due within 10 days of
the date of booking or the reservation may be
Cancelled.
Young’s Young’s Suncoast Realty & Vacation Rentals
P.O. Box 346
Gulf Shores,
AL
36547
What methods of payment do you accept?
We currently accept personal checks 15 days in advance
of arrival only, with your Social Security number; traveler’s
checks, VISA, MasterCard and Discover cards are also
accepted. Payments must be made in a single payment
from one individual.
Will you confirm my deposit?
You will receive a confirmation letter by mail after
Young’s Suncoast has received your deposit. Please take
time to verify the arrival/departure dates, reserved
accommodations and rent amount due. You should
contact us immediately if you find a discrepancy;
otherwise we will assume all information is correct.
Your confirmation letter is also your lease agreement.
Please read it carefully, sign it and return it to us
at check-in.
Am I guaranteed the unit I reserve with my deposit?
Young’s Suncoast reserves the right to substitute comparable
accommodations without notice or liability should the
reserved unit be out of order or not available for any
reason. When comparable accommodations are not available,
renter will have the option of selecting from available
properties at the published rate, or receive a complete
refund of the reservation deposit and all pre paid rent.
Under some circumstances, rates may also be subject
to change, depending on the date your reservation was
made.
What is your cancellation policy?
If it is necessary to cancel your reservation, with
more than 15 days advance notice for condominiums or
90 days for beach houses, duplexes (30 days in off-season)
and 90 days for all monthly rentals, all deposits are
refundable, less a $30.00 cancellation fee and except
for the $89.00 processing fee. Payments with less than
the specified number of days notice will be held for
lost rent and result in forfeiture of the deposit, fees
and all pre-paid rent, unless the rental unit is rebooked
for the same rental period and amount of rent due and
payment of this rental has cleared.
When do I check in and check out?
Check-in is between
3:00 PM and
5:00 PM
on scheduled arrival date. Check-out is prior to
10:00 AM
on your scheduled day of departure.
What if I will be arriving after business hours?
Please call us if you are planning to check in after
5:00 p.m.
All rent and applicable fees must be paid in advance
as per policy in order to arrange for an after hours
check –in.
What furnishings do condominiums include?
Most of our condos come equipped with standard household
furniture and appliances: coffee maker, microwave, toaster,
TV, etc. Because the properties are privately
owned, décor, style, color scheme, and furnishings will
vary.
What do I need to bring and what will Suncoast provide?
What we provide:
Bed linens, blankets, pillows (a linen fee will be charged
for monthly rentals)
Dishes, glassware, pots, pans, utensils
Initial supply of bath towels in condos based upon occupancy
Outdoor furniture (most units)
What to bring:
Beach towels, beach chairs,
Personal items, including all paper products
Laundry and dishwashing detergent
Is
there a maximum number of vehicles allowed at a condominium?
Most condominium associations allow one vehicle per
unit. Many provide for a maximum of two vehicles for
two or more bedroom units. Please check with a Young’s
Suncoast reservationists to confirm the policy of a
particular property. Condominiums and most houses prohibit
boats, trailers, jet skis and motor homes. Please consult
your reservation agent should you wish to bring any
of these types of vehicles.
What Items are available for rental through your office?
Young’s Young’s Suncoast Realty & Vacation Rentals can
recommend local rental services
who can provide everything from beach chairs
to beach umbrellas to baby beds. We do not rent these
items ourselves, but we can provide information on local
sources.
Are pets allowed?
Pets are allowed only in specifically identified pet
friendly properties and with applicable non refundable
pet fees. Pets are not allowed in any property not specifically
identified as pet friendly.
Local kennels are also available for boarding pets should
you require this service:
Coastal Pet Resort (251) 943-7387
Gulf
Coast Veterinary Hospital (251) 974-5633
What about fireworks?
Sorry, but fireworks are prohibited at all rental properties.
Can I make long-distance phone calls from the rental
property?
Most of our properties block direct long-distance calling.
You can use your calling card, call collect or use a
third-party billing. The Gulf Shores
Plantation, does allow long-distance
calls. You must visit their offices to pay for any calls
made.
Can we grill out on our balcony?
Fire marshal and condominium association rules prohibit
the use of grills on balconies and decks. However, most
condominiums have a designated area for grilling or
picnicking.
How do I check out?
We ask that you do a quick, light cleanup before you
leave the unit. Please bag and dispose of trash, load
and start the dishwasher (using dishwasher detergent
only), and sweep the floors. Set the air conditioner
to 75 degrees and make sure all windows and doors are
locked.
You must then return all keys to any Young’s Suncoast
office.
What happens if there is
a storm or inclement weather or if I decide to depart
early?
No refunds are allowed for early departure due
to storms or inclement weather or other personal circumstances.
What happens if there is a hurricane or tropical storm?
PRIOR TO ARRIVAL - If State or local governmental authorities
(not the media) issue a Tropical Storm Warning for the
immediate area, to include a Voluntary Evacuation Order
or a Hurricane Warning for the immediate area, you will
receive a refund of your deposit and any pre-paid rent,
but not the reservation processing fee. If you decide
to cancel your reservation without the above orders
having been issued, all amounts paid will be forfeited
unless the property is re-rented for the same amounts
and such amounts clear the bank.
AFTER ARRIVAL - If governmental authorities issue the
above described orders during your visit and you decide
to depart, the pro-rated amounts paid will be refunded
within a reasonable time after you depart. Other circumstances
and requirements may apply and you will be provided
specific details in such event upon arrival, should
a Tropical Storm or Hurricane approach the immediate
area.
We'd be happy to answer any other questions that arise
as you plan your beach vacation. Call us at 1-800-826-1213
or contact us by e-mail.
|
